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THE VIEW FROM CHAOS MANOR

View 151 April 30 - May 6, 2001

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This is a day book. It's not all that well edited. I try to keep this up daily, but sometimes I can't. I'll keep trying. See also the monthly COMPUTING AT CHAOS MANOR column, 4,000 - 7,000 words, depending.  (Older columns here.) For more on what this place is about, please go to the VIEW PAGE.

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Monday  April 30, 2001

I have spent the day at Niven's place getting him connected up. Due to his injury he can't climb the stairs at all and he's mostly in a wheelchair for a while. I found a typing table that will work, and Eric and I spent the day connecting him up to his internal network using 802.11b; and I learned more about wireless (and some forms of wired) networking than I really wanted to. But it is done now.

 

 

 

 

 

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Tuesday, May 1, 2001 Mayday

Happy Birthday Jenny

It's a good thing we got Niven more or less set up since I came home with my head stopped up, spent a miserable night with sore throat and the usual symptoms, and feel like grim doom this morning.

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Here's how we found Niven trying to work in the kitchen, and how we left him. Today Eric will get his big monitor down. Niven's formal library is downstairs. His office is upstairs but he's not going to be there for a while. For a better picture of what the library  looks like when it's not a makeshift office, this is our agent Eleanor Wood at a dinner party just before the Nebula banquest.

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I have some shots of the Nebula ceremonies which I'll try to do something with when I feel better. Anyway that's how I spent yesterday. Note the little DLINK antenna on the library ladder. Up in Larry's office is a Netgear transmitter. How all that happened will be part of the column. I sure wish I felt more like writing, but that's one of the advantages of being a columnist: I have no choice.

I know that doesn't sound like an advantage but professional writers who don't have really rigid deadlines will know what I mean.

 

 

 

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Wednesday, May 2, 2001

I got up early because I can't sleep with my head stuffed up and I was keeping Roberta awake. I have a column coming due so I had better get to work. I have bills to pay. I have fiction to write. And mostly I just want to vegetate. Soldier on, soldier on...

Roland has found another security hole in Microsoft systems. See mail.

And I will probably take a nap since I can't think. I have to build Roberta a new system: one of hers went flaky. I have an Intel D815EEAL and a Celeron 800 (bus speed 100) and a case so this shouldn't take long. It's mostly for web surfing and I presume that combination will be good enough. It's what I have, anyway.

And out of the blue AT&;T (Not Pac Bell) called from Atlanta to tell me they can give me 144 DSL each way. It's not cheap, at $139 a month for multiple users, but it beats the daylights out of 53K at $26 a month which is what we do now. I get a fixed IP (I think) and I will keep the Earthlink account for access on the road and elsewhere. Installation and the router are free.  My head isn't clear enough to make sense of the contract but I'll plug at it.

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Thursday, May 3, 2001

I wish I could think. AT&;T called again this morning, meaning they actually want my business, as opposed to the oafish PacBell, who are advertising DSL in my neighborhood now, and whose lines presumably AT&;T would have to use. It would be a no brainer to go with AT&;T except that Pac Bell is about $1,000 a year cheaper for the same service. Of course that presumes I can GET the PacBell, which presumes that I can find someone there who will talk to me and isn't in Elbonia. Which is a heck of a presumption given PacBell record.

Meanwhile ever since PacBell became Cingular my cell phone won't work at my house. It didn't work well before; now it doesn't work at all here, and in many other places in the city. It also doesn't work at Larry Niven's house and he is less than half a mile from a major freeway, and higher elevation than the freeway to boot. Cingular coverage sucks dead bunnies.

I think I am talking myself into signing the AT&;T contract since at least they WANT my business enough to actually talk to me, while 15 phone messages left with PacBell produced nothing. A call to SPRINT produced no results either. What is with these people?

But I can't think because either the pollen has got me or it's a bad head cold, or both. I had intended start writing regime this week, up to the monk's cell by 11 AM every day for at least two hours, but with my head this way I sure can't do creative work. And now it's getting on to Column Time.

On that score we have a flaky machine, and naturally it's in Roberta's domain. It was very reliable until she got it. It's doing Windows 98 SE with all the upgrades, and periodically it loses its ability to search. Other computers networked to it can search its drives; it just won't search itself. It also won't find other computers on the net. Mapped drives work, and if you know the address of an external drive you can map to it, but you cannot get it to find anything. And periodically the sharing of its own drive vanishes. All told an unhappy machine. I fixed it once by reinstalling Windows 98, but that didn't turn out to stick.  So I built Roberta a new system with a D815EEAL motherboard and a Celeron 800 running at 100 MHz bus speed and installed Windows 2000 Pro on it. Never had an easier installation and so far everything is running just fine. So far...

More mail when my head clears. There's a lot including some interesting stuff about free software etc.

 

 

 

 

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Friday, May 4, 2001

I am still stuffed up, sore throat, and no sleep which makes things much worse. If I am sitting up I can breathe, but I don't sleep well sitting up. I may have to get used to it. If I lie down and try to sleep I twitch and keep Roberta up. So it goes.

Microsoft Outlook 2000 was designed by fiends. This is rapidly becoming my true and only theory.

There probably is a way to do all this but I don't know it. 

I set up Roberta's new machine. To make my life easier in setting it up I logged on as Administrator. That was my mistake. I installed Office 2000. I imported her OUTLOOK mail files. I logged on as rjp. Of course she can't read her mail files as rjp. I did some trickery that let me import the Administrator mail files to OUTLOOK as the system saw when logged in as rjp. 

OK. Fine. Now to turn on the junk email filters. Only I can't. It tells me that you must do organize, then turn on that option; but that option wasn't available in organize any longer. I can't get at it. I don't know how.

I finally logged on as Administrator, nuked Office 2000, and I will reinstall under the rjp login. Then I will import her mail files again having turned on the junk email option first. This is insane, but it's the way things are in Outlook.  If there is any way to simply reset the registry there is no documentation I can find that tells me how to do it.

What I am doing will take about an hour's work, and typing in those very long product codes several times, but at least it will work. I don't know any other way. The worst is that I am sure it is all very easy to accomplish what I want if only there were something that told me how. 

Outlook is a pretty good program, but the documents are written by, uh, sanity challenged people.

I know I promised a bunch of mail for yesterday but I felt lousy. I'll try to get it up today.

WELL WELL, after I uninstalled Office 2000 I nuked the Outlook.PST file (having saved it) and logged in as RJP. Then I put in the install Office 2000 disk, and LO! the system offered to set things up so that rjp could use the program. Of course that wasn't possible since I had killed it dead, but that turns out to be the way to let someone other than the Administrator use an Administrator installed program. It even makes sense; it is probably documented; but it isn't documented any place I have run across.

When Roland acts like an Administrator he always reads everything, including on line stuff, sometimes taking an hour or more before he does anything at all. It is a good habit to be in. But I don't tend to act like a professional systems administrator here, and I suspect most readers don't either. So I do all these silly things so you don't have to...

 

ROXIO strikes again: while they got Direct CD working, apparently Easy Creator 5 kills Windows 2000 machines stone cold dead.

See http://www.theregister.co.uk/content/4/18741.html 

Ye flipping gods. It didn't happen to me because I use Nero BURNING ROM and have said goodbye to Easy Creator....

Well, just at NOON, and continuing now to 12:20 so far my Internet connections slowed to a crawl. Dunno if it is my modem line or what. I could do a trace route...  Hmm, it's after I get to Pair. Must be something wrong with one of their servers.

12:30 PM Well, I have reinstalled Office 2000 on Roberta's new machine (mindless multitasking seems to be within my capabilities) and I put in Norton Anti-Virus. That has to go on as Administrator not rjp.  Since I guess it runs on startup that won't be too unhandy. We will see if it drives her nuts.

Now to finish installation of her stuff as her. Maybe Windows 2000 will catch on. Maybe.

12:50 PM Norton Anti-Virus takes FOREVER to scan everything. If she has to go through that every time she logs on, forget it. Maybe it will make a list of files it has scanned and only look for files that have changed after the first time? I need to check on that. One of the things I liked about the old Dr. Solomon's anti-virus scan was that it was pretty darned fast. Of course we didn't have gigabyte drives in those days, and this may be just as fast but with a lot more to do...

HOO HAH  Norton found w32.natividad on files. It had not infected THIS machine, but it may well have infected hers, which is why hers has been flakey. As to why our previous virus software did not find it I do not know. If anyone has a good URL to a description of this natividad virus  (it was in some Eudora mail files she had) please let me know. (THANKS I have that information now.)

1: 10 PM FIENDS! FIENDS in human Vesture! That's Microsoft!

1:20 PM OK now I am trying install PhotoDraw which is part of the Microsoft Office Suite. It WILL NOT INSTALL unless I am the Administrator. God knows if Roberta will then be able to use it when I get it installed (she will be a "power user"). Morons! No instructions. Just barriers. Ye flipping gods! Why?

I have the times recorded wrong up there but it hardly matters. I have an O'Reilly book WINDOWS 2000 In A Nutshell, and another Windows 2000 The Missing Manual, both of which I have recommended; I guess it is time I seriously tried to read through rather than just look things up. But with my head not working this isn't the time to try systematic learning. 

There is probably a pretty simple way to do what I am trying to do...

1:30 PM Well, reader Holden Aust has sent me a URL on the natividad virus. Apparently it never infected her machine, since the symptoms are far more severe than any she experienced. It comes as an attachment to be opened and I have cautioned her never to open attachments to mail, even from people we know unless we know that it was actually sent by that person. Incidentally, those who send mail to me as an attachment aren't getting answers because I don't see it: I seldom to never open unexpected mail attachments.

So anyway I don't have to worry that she has an infection, only that the virus is present on her system.

1:30 PM The problem with PAIR has gone away. It was definitely there: two readers reported truncated pages but refresh fixed the problem. But it is still slower than it ought to be.

1:45 PM OKAY Roberta's system is working. Having installed OUTLOOK when logged in as RJP, I opened it, let it create a new outlook.pst file, then imported to it from a copy of the old outlook.pst file which I had stored ON ANOTHER COMPUTER so that Microsoft couldn't find it. I don't trust those fiends any longer: they're capable of finding old pst files and deleting them on the grounds that they shouldn't exist or something. How would I know how devils like that think?

I then created her account, and it works, and she has new mail, and all is well. Outlook is a pretty good program once you get it working but the combination of Outlook and Windows 2000 is devastatingly hard to comprehend largely because they weren't really well integrated. I ought to have been able as administrator to set up her Outlook accounts so that she could use them but if so I don't know.

Meanwhile, PhotoDraw whose integration into Windows 2000 is minimal, is now what opens her jpg files; even though I had to install THAT as the administrator, the rjp account had no trouble with it. So it goes.

The next step is to take the machine downstairs. At the moment it's a lab rat with no clothes so I have to put its skin back on. Then we will see about getting the modem connected for her connection to IC VERIFY for taking credit card payments for subscriptions. Of course paypals is more convenient and we get more that way, but we still get enough credit card subscriptions to make it worth keeping things going.


11:20 PM  We went to see The Diary of Brigit Jones after dinner. Before dinner I had Roberta's setup working: I had her modem configured, and Outlook was told to stop listening to the internal network and go with the phone lines.

Now it won't work. It dials, and logs on to Earthlink, then when it tries to connect to the mail server it says the name and password were "rejected by the domain." What domain isn't specified. I don't know if this is some kind of internal error here or what. I know it did work, now it doesn't, so for the moment I have her connecting to her email through my internal network. 

Microsoft, the integration of Outlook 2000 and Windows 2000 sucks dead bunnies. I may have to scrub Windows 2000 and go back to 98 to get Outlook to use the external modem to connect to the Internet. The modem works. I can connect to Earthlink on her account. But when it comes to making Outlook believe that it is connected through that, I am batting zero. And I have tried deleting all user accounts and starting over. I have tried evil and potent words of magic. I am about to try exorcism. 

If I disconnect the internal network I can make Outlook do this. I think. It may be this silly conflict between "administrator" and a user that is at fault. Whatever it it, it is needlessly difficult, and the testing of this must have been done perfunctorily or not at all.

Bah. There has to be something better than this.

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Saturday, May 5, 2001

Woke up with less of a swelled head and you needn't remark on that. It's the way I feel anyway: it used to feel as if my head were about to explode. Now it's not so bad. I do have a dry scratchy cough I didn't have before, but I think things are a great deal better. Pollen? Virus? Both? Dunno. Been hitting the Naselcrom in hopes that it will help if it's pollen. Perhaps it has.

 

Interesting. I have mail from about 30 people, 10 of them professional IS managers, all telling me to do the same things to Roberta's machine: go into tools/accounts, nuke the old dialup account, create a new one, and let Outlook do the dialing.

Alas that was the first thing I tried.

My problem is this: despite all I do not have DSL or cable modem. NIVEN is getting DSL out there in the middle of nowhere, but so far despite all promises I don't even though I am right here in the Studio City villiage, which is right in the middle of Los Angeles and not a quarter mile from major studios and offices. Heck, the Internet BACKBONE fiber runs down Ventura boulevard which despite the rather suburban character of my neighborhood is only 3 blocks north of me.

So I have to make do with 56K and to supplement that I had Roberta on her own external US Robotics 56K modem. Of course that started before we pulled wire to allow her to be permanently attached to the Chaosmanor domain internal network, but we continued it after we got her on the net because it effectively doubles the bandwidth. 

With Windows 98 SE this was no problem at all, and I thought, I thought, I thought, that it would a simple thing to do with Windows 2000 Professional. So I built her a new machine and put W2K Pro on it. 

I had not reckoned with Microsoft's policy of changing things just to be doing it.

Now Outlook will dial to Earthlink on her modem. The connection is established. We can use Internet Explorer. But when Outlook, which made the connection in the first place, tries to get mail, it wants a user name and password. Of course that is already in there; it couldn't have logged her on to Earthlink without them. But it wants them. Giving them again gets the message that the user name and password were 'rejected by the domain.' What domain? Well, Microsoft in its wisdom has not told me what domain: mine or Earthlink? Who knows?

The problem is complicated by the fact that she logs on to her system with the same user name as she does to Earthlink. Why not? But the passwords are different, of course. I think that may be at the root of the problem but I don't know.

Roland thinks that we shouldn't tell Outlook there is a modem at all, and W2K will be smart enough to use the modem connection if it exists. I have not tried that but I will see what happens. She can then connect to Earthlink before she opens Outlook. If that works it's certainly the simplest method. But Outlook doesn't offer the option of "try modem then LAN"; it does offer "try LAN then modem" and my guess is that it will do just that, find a LAN conneciton and forget trying for anything more direct.

I suppose having two modems on networked systems isn't entirely usual, but it can't be THAT uncommon.

Note that with Windows 98 this all worked: she would connect to Earthlink before opening Outlook. Outlook was told to use the phone. It might then say "there's already a phone connection do I use that?" and you say yes, and all is well. But with W2K that doesn't happen. 

I hope for a happy ending for the column, but I am very chagrinned at the moment and not particularly happy with Microsoft and particularly unhappy at confusing error messages.

 

 

 

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Sunday, May 6, 2001

Bit of excitement in Studio City. We've been to this restaurant, and Roberta has even sung there -- it encourages opera singing by professional and semi-pro customers. Usually Studio City is pretty quiet, but last year Captain Kirk's wife managed to drown in her home swimming pool, and now this...

http://www.cnn.com/2001/US/05/05/blake.wife.04/index.html 

I have found the W32.HLLW.BYMER virus in Roberta's old computer: the one that was behaving in a flaky manner. We'll deal with it shortly. Norton is unable to cope with it in any way, which is itself interesting.

A bit of research shows this is a very insidious thing that tries to infect everything around it. I think it was quarantined to Roberta's system and that one only. We have not found it elsewhere but of course I am still looking. Meanwhile, it's alive, it's insidious, and I am not going to turn on her machine except in an isolation ward until we are sure we have it all under control.

[Later: it is under control and all is well. Thanks to those who sent information. No more is needed.]

Regarding the OUTLOOK and dialup situation, it is this: Outlook will use a direct modem connection if there is one, even if it has been told to look for an internal LAN.  Roland predicted this, and he was correct. As to why it was not connecting properly when told to use the modem only, we don't know, and I probably won't find out this week since I have many other things to do.

 

In trying to get rid of the Virus I found myself at a web site called StarTech. It promises to tell how to remove the virus. However, that StarTech web site is itself like a virus: back doesn't get you off of it, there is no search function, and if there is anything about the BYMER virus there I can't find it. They say they are upgrading their site. I hope so but I sure hope I never find myself there before they do. Why anyone would make a site set up so that BACK will NOT get you out of it is beyond me, but geniuses do strange things. 

I continue to look for remedies to the BYMER Virus so I can tell you where to find them. In my case I intend to remove it with fdisk and reformat, but that may be a bit drastic for some.

And in fact it wasn't needed. I know enough about the virus now: thanks to those who sent information. The only tricky part about getting rid of it is that somehow it has made at least one file unremovable by Windows, or at least Windows Commander. When I discovered that I rebooted in DOS mode and used DOS Commander to nuke that sucker. I've kept copies on non-bootable floppy disks so I can look at this if I ever want to, but I don't think I have anything  more to do.

The warning is clear: even when you're reasonably careful you can be bitten. This virus -- Trojan is the actual designation -- wants to spread itself through your internal network by looking for drives named C:, so if you have mapped to one of those it may install itself on other computers. In my case I don't do things quite that way, and the Trojan never left Roberta's machine. Of course I had to spend time finding that out, but in my case I do these silly things so you don't have to, and it wasn't a real loss of time. You on the other hand wouldn't want to have this bite you.

Actually, Roberta had THREE separate viruses on her machine. They tended to cancel each other out, and more to the point they ate so much of the CPU time that it was easy to see something was wrong...

When this is all done I will give her back her old machine. It's perfectly fine, and this time it will have Norton Firewall (Norton Internet Security) on it...

 

And that's all done and will be in the column.

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